I just don't know what to say about this.

http://www.callcentermagazine.com/showArticle.jhtml?articleID=194500022


I was given this page as a search result for something else I was looking up. I think it fits in very nicely with my whole thing about how I loathe how Business usurps language to try to make itself seem interesting. People with average IQs with unfettered access to a Thesaurus, etc.